Privacy Policy

Last updated November 18, 2025

This privacy notice for Apartment Access Group and Stop TX Eviction (“we,” “us,” or “our”), which is brokered by Spirit Real Estate, describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

• Visit our website at https://stoptxeviction.org, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any services, sales, leasing, apartment locating, credit review, background review, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, PLEASE DO NOT USE OUR SERVICES. If you still have any questions or concerns, please contact us at help@stoptxeviction.org.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by reading below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information with apartment communities depending on how you interact with us and the Services, the choices you make, the properties you express interest in and the products and features you use. We may also share your information with apartment communities immediately upon receipt to help find suitable housing options, even if you have not specifically expressed interest in those particular properties.

Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Will you share and/or sell my personal information for marketing or promotional purposes? We do not sell your personal information. We do not share data with third parties for marketing or promotional purposes, except with your authorization or permission to share with our utility concierge partners and other business partners that provide services related to your apartment search and move.

Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.

Do you use automated or AI systems in your communications? Yes. Some of our calls, text messages, and emails may be generated or assisted by automated or AI systems. These tools help us respond to your apartment inquiry, provide follow-ups, and deliver apartment information. While we strive for accuracy, such responses may not always reflect the most current apartment availability, pricing, or community policies. You should verify critical details directly with apartment communities before making final decisions.

How do we process your information? We process your information to provide, improve, and administer our Services and register you with apartment communities, communicate with you, for security and fraud prevention, and to comply with law. We process your information when we have reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations with specific third parties including apartment communities (whether or not you have specifically expressed interest in them), utility providers, moving services, and other business partners that help facilitate your apartment search and relocation.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review and read the privacy notice in full.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us or fill out a form online.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Contact preferences
• Contact or authentication data
• Background history
• Credit history
• Apartment budget
• Apartment preferences
• Preferred date for moving
• Rental history
• Gross income
• Current housing situation
• Reason for moving
• Employment information
• Pet information
• Vehicle information
• Emergency contact information
• Number of occupants
• Co-applicant information

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• Credit worthiness data
• Background history data
• Financial data
• Eviction history (if applicable)

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. We do not intentionally collect sensitive personal information such as Social Security numbers, financial account details, or health information. If you choose to provide such information in connection with your apartment inquiry, we will only use it as necessary to assist with your request and will not disclose it except as required by law or to apartment communities and service providers during the application and move-in process.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, apartment communities, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

Use of AI / Automated Communications

We may use automated or AI-assisted systems to generate or assist with calls, text messages, and emails as part of our communications with you. This includes initial follow-ups, delivery of apartment suggestions, form responses, and ongoing support related to your apartment inquiry. These AI-assisted communications help us provide timely responses and personalized apartment recommendations based on your preferences and needs.

Data for AI / Knowledge Base Use

The personal information you provide may be used to improve our AI-assisted tools, including our response handling, apartment matching algorithms, suggestions, and follow-ups. We handle such information securely and in accordance with this Privacy Policy. Your data helps us better understand housing preferences and improve our service delivery.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services and register you with apartment communities, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service, including sharing your information with apartment communities to help find suitable housing options for you.
• To proactively share your information with apartment communities. We may share your contact information and housing preferences with apartment communities that match your criteria, even if you have not specifically expressed interest in those particular properties. This allows us to provide you with more housing options and potentially expedite your apartment search.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below.
• To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
• To post testimonials. We post testimonials on our Services that may contain personal information.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To administer prize draws and competitions. We may process your information to administer prize draws and competitions.
• To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
• To use Data for AI Improvements. We may use certain information (such as apartment preferences or search history) to improve our automated and AI-assisted systems. These improvements help us provide faster and more accurate responses, but we do not sell this information or use it outside the scope of apartment locating services.
• Consent & Communication Logs: We maintain records of your consents, any opt-out or unsubscribe requests, message history, and communication logs (including those generated by AI systems) to comply with applicable laws and demonstrate proof of consent if needed.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Apartment Communities: We share your personal information with apartment communities, including those you express interest in and those we proactively identify as potential matches for your housing needs. This sharing may occur immediately upon receipt of your information to expedite your apartment search and provide you with timely housing options. This may include your contact information, rental history, credit and background information, income verification, and other information necessary for the rental application process. We may receive compensation (referral fees or commissions) from apartment communities when you successfully rent through our service. This compensation does not affect your rental rates or application. By using our Services, you authorize us to share your information with apartment communities to facilitate your apartment search.
• Third-Party Service Providers: We may share your information with trusted third-party service providers that help us deliver our services, including SMS communication platforms, apartment data providers, customer relationship management tools, credit reporting agencies, background check services, and AI/automated communication platforms.
• Utility Concierge and Business Partners: When you authorize or give us permission, we may share your contact information with our utility concierge partners (such as internet, electricity, water, and other utility providers) to facilitate your utility setup and connection services. We may also share your information with other business partners that provide services related to your apartment search and move, including moving companies, renters insurance providers, furniture rental services, and other relocation-related service providers. We may receive compensation from these partners when you sign up for their services through our referral, though this compensation does not affect the rates or services available to you. You have the right to opt out of these partner referrals at any time.
• Credit and Background Check Services: With your authorization, we share your information with third-party screening services to process credit and background checks as part of the rental application process.
• When we use Google Maps Platform APIs: We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We obtain and store on your device (“cache”) your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Important Note on Data Sharing: By using our Services, you understand and agree that we may proactively share your information with apartment communities and authorized business partners to provide you with comprehensive apartment locating and relocation services. This consent is given when you submit your information through our website, forms, or any communication with us. If you do not wish for your information to be shared in this manner, please do not use our Services or contact us immediately to discuss limitations on data sharing. Continued use of our Services after reading this policy constitutes acceptance of these terms.

Accuracy of AI Responses: Some of our communications may be generated or assisted by AI systems designed to provide information and support. While we strive for accuracy, these responses may not always reflect the most current apartment availability, pricing, or community policies. Please verify any critical details directly with apartment communities before making final decisions. We are not liable for decisions made based on AI-generated communications, and you should always confirm information independently before signing any lease or making financial commitments.

4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned search reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a “sale”/”sharing” (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section “DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?”

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice (if available).

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at help@stoptxeviction.org.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. Additionally, withdrawing consent does not require us to request the return or deletion of your information from third parties (including apartment communities and business partners) with whom we have already shared your data. You must contact those third parties directly to request removal of your information from their systems.

Opting out of marketing and promotional communications

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Opting out of business partner referrals

If you wish to opt out of having your information shared with our utility concierge partners or other business partners for relocation-related services, you must contact each service provider directly to opt out of their communications and services. We do not process opt-out requests on behalf of third-party service providers. Each service provider maintains their own privacy policy and opt-out procedures. Please note that choosing not to engage with partner services may limit the comprehensive relocation assistance we can provide, but will not affect our core apartment locating services.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Contact us using the contact information provided
• Email us at help@stoptxeviction.org

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services.

If you have questions or comments about your privacy rights, you may email us at help@stoptxeviction.org.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

We only collect sensitive personal information, as defined by applicable privacy laws or the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels
• Participation in customer surveys or contests
• Facilitation in the delivery of our Services and to respond to your inquiries

We will use and retain the collected personal information as needed to provide the Services or for:

• Category A – As long as the user has an account with us
• Category B – As long as the user has an account with us
• Category D – As long as the user has an account with us
• Category F – As long as the user has an account with us
• Category G – As long as the user has an account with us
• Category H – As long as the user has an account with us
• Category I – As long as the user has an account with us
• Category K – As long as the user has an account with us
• Category L – As long as the user has an account with us

Sources of Personal Information

Learn more about the sources of personal information we collect in “WHAT INFORMATION DO WE COLLECT?”

How We Use and Share Personal Information

Learn about how we use your personal information in the section, “HOW DO WE PROCESS YOUR INFORMATION?”

Will your information be shared with anyone else?

We share your information with apartment communities (including those you have not specifically expressed interest in), and we may receive compensation when you rent through our service. With your authorization or permission, we also share data with utility concierge partners and other business partners who provide relocation-related services, and we may receive compensation from these partners. We do not share data with third parties for unrelated marketing or promotional purposes. Learn more about how we disclose personal information in the section, “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Depending upon the state where you live, you may also have the following rights:

• Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California’s and Delaware’s privacy law)
• Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Oregon’s privacy law)
• Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law)
• Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law)

How to Exercise Your Rights

To exercise these rights, you can contact us by submitting a data subject access request, by visiting https://stoptxeviction.org/contact-us, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at help@stoptxeviction.org. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at help@stoptxeviction.org

15. IMPORTANT DISCLAIMERS AND LIMITATIONS

Service Limitations: Our apartment locating services are provided “as is” and we make no guarantees regarding apartment availability, pricing, approval, or lease terms. All rental decisions are made solely by apartment communities and landlords. We are not responsible for application denials, changes in pricing or availability, lease terms, or any disputes between you and apartment communities.

Third-Party Services: When we refer you to apartment communities, utility providers, or other business partners, you acknowledge that these are independent third parties. We are not responsible for their services, policies, pricing, actions, or any disputes that may arise. Each service provider operates independently and you agree to review and accept their terms and conditions separately.

No Guarantee of Results: While we work diligently to match you with suitable apartments, we do not guarantee that you will secure housing, be approved for any application, or receive any specific rental terms or concessions. All final decisions rest with the apartment communities and property owners.

Information Accuracy: We strive to provide accurate information but cannot guarantee that all apartment details, pricing, availability, or policies we communicate are current or complete. You are responsible for verifying all information directly with apartment communities before making any commitments.

Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from: (a) your use or inability to use our services; (b) any unauthorized access to or use of your personal information; (c) any interruption or cessation of our services; (d) any errors or omissions in any content; or (e) your interactions with apartment communities or third-party service providers we refer you to.

Consent to Share Information: By submitting your information to us through any means (website, phone, email, text, in-person, or otherwise), you expressly consent to us sharing that information with apartment communities and business partners as described in this privacy policy. This consent remains in effect unless you formally withdraw it in writing.

16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

Important Limitation: While we can delete or update your personal information from our own systems, we cannot delete or retrieve information that has already been shared with third parties, including apartment communities, utility providers, and business partners. Once your information has been shared with these third parties, they maintain their own records according to their privacy policies and legal obligations. You must contact each third party directly to request deletion or modification of your information in their systems.

To request to review, update, or delete your personal information from our systems, please fill out and submit a data subject access request.